Less admin. More operating leverage.

Meridian ran a field services operation across five systems that did not speak to each other: a CRM, a scheduling tool, two client portals and an accounting package. Coordinators moved data between them by hand, and the same job reference existed in four slightly different forms.

Errors surfaced as invoicing disputes weeks later, which is the most expensive place to find them.

We agreed a single source of truth per field, then built typed integrations with idempotent writes, retry handling and a replayable event log. A coordinator-facing tool sat on top, designed around the six decisions that fill their day.

Every sync surfaced its own health: record counts, lag and failure rate, alerting a named owner rather than a shared inbox.

Coordinators recovered around 31 hours a week collectively, and invoicing disputes traced to data mismatches fell to almost nothing over the following quarter.

The integration layer has since absorbed two further systems without a rewrite, which was the point of building it as a product rather than a script.