Accepting these terms
These terms are between you and Oakstone Digital. By browsing https://oakstone.digital, submitting the contact form or downloading a guide, you accept them. If you do not, the correct response is to stop using the site.
We may update these terms as the business changes. The effective date at the top always reflects the version in force.
What this site is
This site describes what we do, how we work and what it has produced for other teams. Capability pages, pricing ranges, timelines and case study figures are honest descriptions of past and typical work. They are not offers, quotes or guarantees of a particular outcome for you.
A binding scope, price and timeline only exists once it is written into a signed engagement agreement or statement of work. Anything before that — including a range given in conversation — is an estimate offered in good faith.
Acceptable use
Read the site, quote it with attribution, and use the guides inside your own organisation. What we ask you not to do is narrow and specific.
- Do not scrape or republish substantial portions of the site as your own content.
- Do not use the site or its forms to distribute malware, spam or unlawful material.
- Do not attempt to probe, breach or interfere with the site, its infrastructure or its users.
- Do not misrepresent an association with Oakstone that does not exist.
Intellectual property on this site
The words, structure, design system and code of this site belong to us, aside from third-party assets used under licence. The name and marks are ours.
The guides and checklists are published without a form for a reason: use them. Reproducing them at scale as your own product is a different matter, and needs our written permission.
What you own when we work together
On payment of the invoices for a stage, everything we produce for you in that stage is yours. That is a commercial position we hold deliberately, and it is written into every agreement rather than negotiated case by case.
- Source code lives in your repositories under your organisation from the first commit.
- Infrastructure, domains, DNS and third-party service accounts are registered to you and billed to you.
- Documentation, design files, decision records and test suites are handed over as deliverables, not held back as leverage.
- We retain rights only to our pre-existing tooling and generic know-how, licensed to you perpetually for the delivered work.
- We ask for permission before naming you publicly. If you say no, you stay off the site.
Engagements, invoicing and cancellation
Diagnostics are fixed price and payable on completion. Builds are quoted per stage after the diagnostic and invoiced monthly against progress. Retainers are monthly with thirty days’ notice either way.
Invoices are due within thirty days unless your own procurement terms say otherwise and we have agreed to them. Sustained non-payment pauses work; it does not remove your ownership of anything already paid for.
If you cancel mid-stage, you pay for work completed to that point and you receive it — code, documentation and decisions — in a usable state. We do not hold finished work hostage to an unfinished stage.
Warranties and the limits of them
We warrant that engagement work is performed with reasonable skill and care by suitably experienced people, and that delivered software materially conforms to the agreed scope. Defects raised within the warranty window in your agreement are fixed at our cost.
This website itself is provided as is. We do not warrant that it is error-free, continuously available, or that any figure, timeline or recommendation on it applies to your situation. Nothing here is legal, financial, accessibility-certification or regulatory advice, and independent professional advice should be taken where a decision carries that weight.
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, our liability arising from use of this site is limited to the greater of the fees you have paid us in the preceding twelve months or one hundred pounds sterling, and we are not liable for indirect or consequential loss, lost profit, lost data or lost opportunity. Engagement liability is governed by the cap negotiated in the engagement agreement instead.
Third-party links and services
We link to tools, platforms and writing we find useful. Those destinations set their own terms and we do not control them. A link is a recommendation to read, not an endorsement of a commercial relationship.
Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over disputes arising from them. Engagement agreements may specify a different governing law where a client’s market requires it, and that choice prevails for that engagement.
If any provision here is found unenforceable, the rest continues to apply.
Asking us about this
Requests under this policy, questions about a clause, or a disagreement with something in it all go to the same place and are answered by a person within thirty days — usually considerably sooner.